CUSTOMER SERVICE
IN HOUSING
IN HOUSING
Course Overview:
This unit aims to provide the learner with an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.
Learning outcomes:
1. Understand the role of customer service in housing.
2. Understand how to communicate effectively with the housing customer.
3. Understand the role of customer feedback in housing.
COURSE INFORMATION
METHOD:
Online course with tutor
DURATION: 6 weeks, average of six hours per week on a course
QUALIFICATION: Level 3 Certificate in Housing Services
DURATION: 6 weeks, average of six hours per week on a course
QUALIFICATION: Level 3 Certificate in Housing Services
DID YOU KNOW?
This course can be applied to the following designation:
CERTIFIED PRACTITIONER DESIGNATION
See Designation details
CERTIFIED PRACTITIONER DESIGNATION
See Designation details