Professor Jo Richardson, DeMontfort University, Leicester, UK
Darlene Cook, CEO, Peterborough Housing, Ontario
Date: May 20, 2015
As housing organizations become more commercially minded to support their social goals, how will the nature of frontline roles change? This webinar explores not only changing job functions, but the accompanying culture shift for those working in service delivery and how organizations can best plan and respond.
Professor Jo Richardson, from DeMontfort University, Leicester, UK, shares findings from her research study on front line roles and future impacts for housing organizations.
Darlene Cook, CEO of Peterborough Housing, speaks about how her organization is becoming more customer-focused and transforming service delivery and culture at Peterborough Housing.