MANAGING RELATIONSHIPS IN HOUSING
Overview
The unit aims to provide learners with an understanding of the customers and partners involved in delivering a succesful housing service.
Learning outcomes:
1. Understand how the changing profile of housing customers impacts on the delivery of housing services
2. Understand how to communicate with housing customers
3. Understand the variety of partners involved in the delivery of housing services
4. Understand the principles of contract management in the delivery of a housing service
Course Information:
Method
Online course with tutor
Duration
10 weeks, average of eight hours per week on a course
Qualification
Level 5 Diploma in Housing
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