HOUSING MANAGEMENT
Course Overview
This unit aims to provide the learner with an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.
Learning outcomes:
1. Understand the role of customer service in housing.
2. Understand how to communicate effectively with the housing customer.
3. Understand the role of customer feedback in housing.
Course Information:
Method
Online course with tutor
Duration
6 weeks, average of six hours per week on a course
Qualification
Level 3 Certificate in Housing Services
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