YMCA-Toronto-Case Manager – Mental Health and Housing

YMCA-Toronto-Case Manager – Mental Health and Housing

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women back from achieving equality.

Internal and External Job Posting Case Manager – Mental Health and HousingHousing Support Program (South Etobicoke)
Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (Monday to Friday, day and evening shifts)
Special Note: A valid driver’s licence and access to a motor vehicle is required
Salary: $53,644 annually (Level 7), plus comprehensive benefits
Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1
Internal Deadline: Wednesday, July 31, 2019
External Deadline: Friday, August 2, 2019

The Case Manager – Mental Health and Housing is responsible for providing case management support to women with complex mental health issues transitioning from the YWCA Toronto single women shelter and women led families from Toronto’s Mental Health and Addictions’ centralized Housing List. Participants receive support with securing and maintaining independent, permanent housing. Units are primarily located in the private market throughout the South Etobicoke area. The program is funded under the Toronto Central LHIN, and provides a Rent Supplement to individuals who meet the criteria. This position assists women with a broad range of administrative housing issues and in developing effective support strategies.

YWCA Toronto is dedicated to improving the lives of women and girls. Our programs promote equality, economic security and lives free from violence. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

 Works with clients to maximize and strengthen their resources to address mental health and, or addiction challenges within a feminist, anti-oppression and trauma informed framework;
 Works with clients to seek out, secure and maintain housing in the community;
 Acts as a specialist in the area of mental health and addictions from a harm reduction framework;
 Acts as a resource to staff and clients in the areas of mental health and the dynamics of trauma;
 Facilitates psychiatric and medical intervention as appropriate and follows up once crisis has been stabilized;
 Liaises with professionals and agencies in the community to facilitate access to mental health services as required by staff and clients;
 Assists clients to acquire resources and identification required for permanent housing; including income assistance, identification and proof of citizenship;
 Supports tenants to address legal notices related to lease infractions such as arrears, Rent Geared to Income (RGI) documentation and/or behavior issues;
 Meets clients in their homes to assess support requirements to maintain housing;
 Secures housing for prospective clients and provides on going negotiation with landlords as needed;
 Assists clients to develop conflict resolution and self-advocacy skills;
 Provides assistance to clients to establish formal and informal supports and networks in the
 Works with women individually and/or in groups to develop a common understanding of the
effects of violence and their mental health;
 Uses mediation and informal counselling skills to maintain a co-operative, supportive and
productive environment.

 In-depth knowledge of an academic discipline normally acquired through completion of a clinically
supervised undergraduate degree (e.g. BSW);
 3 to 5 years’ experience in case management, counselling and group work with an in-depth
understanding of mental health issues, addictions and trauma and its effects on women and
 Thorough working knowledge of the diagnostic criteria in the DSM (Diagnostic and Statistical
Manual) in addition to an anti-oppression and feminist analysis of women and mental health issues
with a harm reduction framework;
 Demonstrated ability to handle crisis situations effectively both in person and by telephone;
 Demonstrated experience and knowledge of support required within housing for women living with
serious mental health issues including addiction;
 Demonstrated experience in providing support to women with mental health issues to develop
strategies for successful tenancy;
 Demonstrated experience seeking and securing housing and experience working collaboratively
with private market landlords;
 Knowledge of the Residential Tenancies Act and other relevant legislation;
 Demonstrated experience in the development, implementation and evaluation of workshops and groups;
 Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;
 Ability to deliver culturally sensitive and equitable services in a diverse environment;
 Knowledge and understanding of employment, advocacy, child development and parenting and/or substance abuse issues would be an asset;
 Strong interpersonal skills, excellent written and verbal communication skills;
 Knowledge of Microsoft Office, with proficiency in Microsoft Word, and Outlook.

Please submit your cover letter and résumé to Teshia Allen, Manager of Housing Support Program and
Special Projects at transitionalhousingjobs@ywcatoronto.org . Please quote JOB ID number HOUS0247 and your name in the subject line. Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. For internal applicants, this position is secondable.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to
applicants with disabilities. If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.
YWCA Toronto is a Scent-Sensitive Workplace.
Posting Date: July 22, 2019