Frontline Futures: A Changing Mindset for Service Delivery

Frontline Futures: A Changing Mindset for Service Delivery

Frontline Futures: A Changing Mindset for Service Delivery

Presenters: 

Professor Jo Richardson, DeMontfort University, Leicester, UK

Darlene Cook, CEO, Peterborough Housing, Ontario

Date: May 20, 2015

As housing organizations become more commercially minded to support their social goals, how will the nature of frontline roles change?  This webinar explores not only changing job functions, but the accompanying culture shift for those working in service delivery and how organizations can best plan and respond.

 

jo-richardson

Professor Jo Richardson

darlene

Darlene Cook

Professor Jo Richardson, from DeMontfort University, Leicester, UK, shares findings from her research study on front line roles and future impacts for housing organizations.

Darlene Cook, CEO of Peterborough Housing, speaks about how her organization is becoming more customer-focused and transforming service delivery and culture at Peterborough Housing.

To view members need to login to MyCIH, then go here or www.cih.org/webinars.